Thursday, October 28, 2010

CLIENT'S BILL OF RIGHT

A summary of the Client’s Bill of Rights and Responsibilities is as follows:

1. A client has the right to be treated with courtesy and respect, with appreciation of his/her individual dignity, and with protection of his/her need for privacy.
2. A client has a right to receive information regarding his/her rights as a counselee, provided to him/her during the course of the admissions process or at the earliest possible appropriate moment during the course of counseling.
3. A client has the right to a prompt and reasonable response to questions and requests.
4. A client has the right to quality care and high professional standards.
5. A client has the right, in collaboration with his/her counselor, to make decisions involving his/her health care.
6. A client has the right to have all information, including records pertaining to his/her counseling care, treated as confidential, except as otherwise provided by law or third-party contractual arrangements.
7. A client has the right to know who is providing counseling services and who is responsible for his/her care.
8. A client has the right to know what client support services are available, including whether an interpreter is available if he/she does not speak English.
9. A client has the right to know what rules and regulations apply to his/her conduct.
10. A client has the right to be given, by the counselor, information concerning the planned course of treatment, alternatives, risks, benefits, and potential treatment outcome.
11. A client has the right to refuse any counseling, and the right to withdraw from counseling at any time.
12. A client has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his/her care.
13. A client who has insurance, upon request and in advance of counseling, has the right to be told whether the counselor accepts his/her insurance for the purpose of payment for counseling services rendered.
14. A client has the right to receive, upon request and prior to counseling, a reasonable estimate of charges for counseling services.
15. A client has the right to receive a copy of a reasonably clear and understandable itemized bill, and upon request, to have the charges explained.
16.A client is responsible for assuring that the financial obligations of his/her counseling care are fulfilled as promptly as possible.
17. A client has the right to express grievances/complaints regarding any violation of his/her rights through an established grievance procedure. First, the client can contact his/her counselor and discuss the nature of the grievance/complaint with the counselor. Second, the client can contact the counselor’s state licensing board and submit a grievance/complaint against the counselor. A client has the right, without recrimination, to voice complaints regarding his/her care, to have those complaints reviewed, and when possible, resolved.
18. A client is responsible for providing to the counselor, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
19. A client has the right to ask questions if directions and/or procedures are not clearly understood.
20. A client is responsible for reporting unexpected changes in his/her condition to the counselor.
21. A client is responsible for reporting to the counselor whether he/she comprehends a contemplated course of action and what is expected of him/her.
22. A client is responsible for following the treatment plan recommended by the counselor.
23. The client is responsible for keeping appointments and when he/she is unable to do so for whatever reason, he/she should notify the counselor at least 24 hours prior to the scheduled appointment.
24. A client is responsible for his/her actions if he/she refuses or does not follow the counselor’s instructions.

Jane Rekas

LCSW, CHt

Jane Rekas is a Licsensed Clinical Social Worker at Turtle Dove Counseling and Hood River DBT, Certified Hypnotist at Hood River Hypnosis, Reiki Master at Rekas Reiki, Astrologer at Astrological Counsel, and Seasonal Color Analyst at Expressing Your Truth.

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